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Account and billing
Write from the email you sign in with and include your organization's name. For a refund, add the payment reference; see the refund policy.
A certificate you received
The organization that issued it can correct or reissue it, so ask them first. If you can't reach them, email us with the certificate number.
A certificate that looks fake
Verify it first. If something is wrong, use "Report a problem" on its verification page, or email us with the certificate number.
Privacy requests
Ask for a copy of your data, a correction or deletion. The privacy policy explains what we keep and why.